Armin Koerfer / Christian Albus (Eds.)
Medical Communication Competence
Handbook on Theory, Didactics, Practice
and Evaluation of Medical Interviewing
ISBN 978-3-936656-94-7 (Mai 2025)
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This handbook is intended to contribute to the promotion of communicative competence in medicine and other health professions. The handbook is the result of an interdisciplinary cooperation between researchers from the fields of medicine, psychotherapy, psychology and linguistics. The 43 chapters are divided into 6 parts: 1. Problems, Goals and Methods, 2. Theoretical Foundation, 3. Didactics and Methods, 4. Manual and Practice, 5. Specific Fields of Competence, 6. Evaluation. The handbook is characterized by a wide range of good and poor examples taken from recorded conversations in real consultations and ward rounds. The empirical conversation analyses, which are theory-led, problem-oriented and manual-based, are intended to serve as a guide for improving one's own conversation practice, which can be evaluated using a specific rating tool. Due to its differentiated learning opportunities, the handbook can be used in medical training and continuing education. It is suitable for lectures as well as for group learning and self-study. The handbook is designed as a “Living Handbook” with most chapters published and more to come soon. |
Christian Albus, MD, is Professor and Head of the Department for Psychosomatics and Psychotherapy at the University of Cologne. His research focuses on psychosocial aspects and psycho-logical comorbidity in physical diseases, especially coronary heart disease and diabetes mellitus. He is an active member of numerous scientific societies and national and international guideline committees. Armin Koerfer, PhD, was initially a research assistant and lecturer in linguistics (FU Berlin) and communication science (GHS Essen), then specialising in doctor-patient communication at the Department for Psychosomatics and Psychotherapy at the University of Cologne. His research focuses on action theory, conversation analysis, language and medical didactics. |
Preface
I. Problems, Goals and Methods
1 |
Clinical Communication Education Introduction and Overview Armin Koerfer, Christian Albus |
2 |
Interdisciplinary Research on Medical and Therapeutic Communication Armin Koerfer, Pauline Albus, Katharina Koerfer |
3 |
Learning Goal Communication Competence Armin Koerfer, Christian Albus |
II. Theoretical Foundation
4 |
Biopsychosocial Medicine Armin Koerfer, Laura L. Kilarski, Christian Albus |
5 |
Structural and Functional Change in Medicine Armin Koerfer, Sandro Philippi, Christian Albus |
6 |
Key Medical Competences Stefan Herzig, Armin Koerfer |
7 |
Dialogical Communication and Medicine Armin Koerfer, Katharina Koerfer |
8 |
Intervention Types and Therapy Goals Armin Koerfer, Pauline Albus, Christian Albus |
9 |
Narrative Medicine Armin Koerfer, Christian Albus |
10 |
Dialogical Decision Making Armin Koerfer, Christian Albus |
11 |
The Power of Metaphors Michael B. Buchholz |
12 |
Nonverbal Interaction Hedda Lausberg |
III. Didactics and Methodics
13 |
Medical Communication Training Didactics of Dialogical Medicine Armin Koerfer, Christian Albus |
14 |
Cologne Curriculum Communication Integration of Medical Disciplines Christian Albus, Laura Kilarski, Armin Koerfer, Christoph Stosch |
15 |
Communication Education in Psychosomatic Primary Care Kurt Fritzsche |
16 |
Communication Education in Oncology Frank Vitinius, Bernd Sonntag |
IV. Manual and Practice
17 |
The Art of Medical Communication Flexibility and Creativity Armin Koerfer, Christian Albus |
18 |
Building a Relationship Verbal and Nonverbal Communication Armin Koerfer, Thomas Reimer, Christian Albus |
19 |
Listening to Concerns Biographical-narrative Anamnesis Armin Koerfer, Thomas Reimer, Christian Albus |
20 |
Eliciting Emotions Empathic Communication Armin Koerfer, Pauline Albus, Thomas Reimer, Christian Albus |
21 |
Exploring Details Completing the Medical History Armin Koerfer, Thomas Reimer, Christian Albus |
22 |
Negotiating Procedures From Paternalism to Shared Decision Making Armin Koerfer, Thomas Reimer, Christian Albus |
23 |
Drawing Conclusions Summarising and Giving Perspectives Armin Koerfer, Thomas Reimer, Christian Albus |
V. Specific Fields of Competence
24 |
Ward Round Communication Armin Koerfer, Laura L. Kilarski, Christian Albus |
25 |
Communication in Primary Care Thomas Reimer, Armin Koerfer |
26 |
The Prescription Talk Katarina Buchmann, Stefan Herzig, Jan Matthes |
27 |
Medical Specialised Communication Ortrun Kliche |
28 |
Intercultural Communication Florian Menz, N.N. |
29 |
Communication with Chronically Physically Ill Patients Christian Albus, Pauline Albus |
30 |
Communication with Depressed Patients Alexander Niecke, Christian Albus |
31 |
Communication with Patients with Anxiety Disorders Franziska Geiser, Ambra Marx |
32 |
Communication in Somatoform Disorders Christina Burbaum, Kurt Fritzsche, Anne-Maria Stresing |
33 |
Communication with Pain Patients Regina Geisler-Knünz, Florian Menz |
34 |
Communication with "Difficult" Patients Johannes Kruse, Wolfgang Wöller |
35 |
Communication in Pediatrics Thomas Spranz-Fogasy, Jenny Winterscheid |
36 |
Communication with Transplantation Patients Kija Mikelsons, Michael Langenbach |
37 |
Communication with Older Patients Britta Wendelstein, Inga Meyer-Kühling |
38 |
Communication with the Dying Lukas Radbruch, Martina Kern, Séverine Surges, Marta Przyborek |
39 |
Artificial Intelligence and Multimedia Communication in Surgical Patient Education Seung-Hun Chon, Elfriede Bollschweiler |
VI. Evaluation
40 |
Problems and Methods of Evaluation Armin Koerfer, Christian Albus |
41 |
The OSCE Method with Simulated Patients Rainer Obliers, Armin Koerfer, Christian Albus |
42 |
Communication Evaluation in Psychosomatic Primary Care Kurt Fritzsche |
43 |
Communication Evaluation in Oncology Frank Vitinius, Isabel Hamm, Samia Peltzer, Bernd Sonntag |
VII. Appendix
44.1 |
Networking of NKLM and Handbook |
44.2 |
Cologne Manual & Evaluation |
44.3 |
Cologne Evaluation of Medical Communication |
44.4 |
Documentation of Life Narratives |
44.5 |
Transcription Rules and Transcription Form |
Contributors (will be published) |
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Bibliography
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